Warranty and Customer Service
Warranty
Genuine peace of mind for up to 10 years — with a network of certified technicians and original spare parts.
Key Benefits
- 10 years against manufacturing defects.
- after certified installation — your warranty certificate is sent via WhatsApp or email.
- to ensure everything is working efficiently.
- and genuine spare parts.
How to Activate Your Warranty
1. After selecting your appliance, schedule the installation appointment.
2. The technician will handle the installation and test the operation.
3. The warranty is then activated electronically, and your certificate is sent directly to you.
Important Note:
The warranty period starts from the date of certified installation, ensuring you receive the full coverage.
Pre-Installation Requirements
Simple steps that make installation faster and ensure your appliance performs at its best from day one.
Why the Preparation File Matters
- Helps you prepare your kitchen easily.
- Ensures consistent performance and an elegant kitchen appearance.
- Saves installation time and makes the whole experience smoother.
Main steps
- Send your model details and address so we can share the appropriate preparation file (Ovens / Hobs / Hoods).
- Confirm the site readiness with a photo or a short message.
- Schedule the installation visit and activate your warranty.
Note: If you have any questions about the installation requirements, our team will gladly explain everything — whether before or after purchase, through our hotline 15040.
Customer Service
With you from the first call until we ensure your satisfaction with the experience.
Our services
- Installation scheduling that fits your timing.
- Fast support throughout your product’s lifetime.
- Certified installation with genuine parts to ensure optimal performance.
Contact Channels
- Hotline: 15040
- WhatsApp: To easily send invoices, device photos, and book a visit.
- Social platforms: Facebook / Instagram / TikTok — ecomatic.com.eg
Service journey in brief
- Contact us by phone or message.
- Review data and schedule appointment.
- Visit — Installation — Warranty Activation — Simple Follow-Up.
- Warranty certificate is sent via WhatsApp.
Frequently Asked Questions
Do the appliances require any pre-installation preparations?
Do the appliances require any pre-installation preparations?
Yes, some appliances require simple preparations before installation to ensure optimal performance and safety.
It’s recommended to review the installation requirements guide or contact our customer service team before purchase to confirm your kitchen’s readiness or learn how to complete the necessary preparations.
Is periodic maintenance free of charge?
Is periodic maintenance free of charge?
Yes, every Ecomatic customer receives four free periodic maintenance visits during the first two years after purchase.
These visits are intended to inspect the appliances and ensure they continue to perform efficiently.
Additional paid visits can be requested after this period, while after-sales service and technical support remain available throughout the warranty duration.
How is the warranty activated?
How is the warranty activated?
The warranty is activated once the certified Ecomatic technician successfully completes the installation.
After the visit, the company reviews the installation record and confirms all procedures, then sends the warranty certificate as a PDF file via WhatsApp.
Please keep the certificate safely — either digitally or printed — as it serves as the official proof of warranty activation, and losing it will void the coverage.
Installation and maintenance must always be performed by Ecomatic’s authorized team to ensure the warranty remains valid throughout its full duration.
When does the warranty begin?
When does the warranty begin?
The warranty begins automatically after the appliance is installed by Ecomatic’s certified team.
If installation is delayed, the warranty is activated automatically two months after the purchase date to protect the customer’s rights and ensure continuous service.
For full benefit of the 10-year warranty, it’s recommended to have the appliance installed as soon as possible.
Always with you.
Ecomatic — One Choice… 10 Years of Peace of Mind.